Tracking pixel

HMS Begins Delivering New Torus R&M Contract

news banner

HMS Begins Delivering New Torus R&M Contract

Posted: 03 April 2023

With April signifying the launch of its new Repairs and Maintenance contract for Torus, HMS marked the occasion by unveiling its newly branded vans, which customers will soon see in their neighbourhoods.

Responsible for providing reactive and emergency repairs, compliance activities and maintenance, refurbishment, cleaning and greenspace services to Torus’ 40,000 plus properties, since January 2019, this latest milestone marks the beginning of a further three years of partnership.

Heading into this new contract as Torus’ preferred contractor, HMS is working to build on its performance from the last financial year, which saw the team complete the below, all while maintaining a customer satisfaction rate at over 90%:

  • 7,296 emergency repairs
  • 76,834 responsive repairs
  • 43,558 compliance checks (Gas and Electric)
  • £9.8 million worth of repairs
  • £13.8 million Vacant property repairs

The award-winning service, which has grown exponentially since 2019, has seen HMS nearly double its workforce to continue supporting Torus and its residents to live in modern, safe homes, suited to their individual needs.

Discussing its ongoing partnership with Torus, HMS’ Managing Director, Paul Worthington, said: “The whole team is thrilled to be continuing our partnership with Torus. Over the past four years, we have learnt a number of things that have positively informed and guided how we deliver services and this collaboration with Torus and their customers has been incredibly effective in creating a repairs and maintenance service that works well.

“It’s great to see our brand-new fleet out on the road and to mark this next chapter in our partnership with Torus. It is a fantastic way to showcase our growth as a company and I’m looking forward to seeing what the next three years will bring and just how many more repairs we will be able to deliver with the ever-expanding team.”

Margaret Goddard, Torus Group Assets Director, said: “We are delighted that we can continue to build on our great partnership with HMS. This is great news for our customers and for Torus.”

Torus Group Housing Director, Paul Warburton, continued: “I am excited to be working with HMS and to build on the great work they have done so far, as well as continuing to look at ways to improve our customer’s experience, together.”


Our newsletter, direct to your inbox. We take privacy seriously - we promise not to share your details with any other third party.