Coronavirus - Maintenance services and keeping you safe

Updated: 25 March 2020

The safety of our customers, staff and contractors remains our top priority and as the situation evolves, here are some important updates in regards our services:

Our public receptions

All public receptions are closed until further notice. Please use the website, phone or email if you need to contact us.

Please note that we are requesting that you consider how urgent your request or call is before getting in touch.

Reporting repairs

HMS is committed to ensuring our customers safety and your welfare is our number one priority, which is why as of, Tuesday 24 March 2020, we are only delivering ‘emergency’ and ‘home from hospital’ repairs. After liaison with our various clients, all non-essential internal planned maintenance work has been postponed in line with Government advice.

Our staff will continue to ask you a series of questions to assess whether it is safe to send someone out to your home.

Compliance activity such as Gas Servicing and core Cleaning services will continue, although with additional provisions around protecting customers, staff and the public.


If you’ve tested positive or have been told to self-isolate and we’re due to visit your home to carry out an emergency repair - you must let us know beforehand.

  • Call: 0300 123 2030
  • Email:
  • Contact us

We are continuing to ask everyone to please help us to minimise the risk of germs - as basic as it is, please make sure you wash your hands regularly for 20 seconds with soap and running water and remain 2 meters from operatives at all times.

Government Advice

You can also head to the Government Advice webpage which covers plenty of useful information on coronavirus including:

  • What the signs and symptoms are
  • How the virus spreads
  • How to reduce the risk of contracting the virus

As information about coronavirus is being updated regularly, we advise you to keep a close eye on the Government website for all the latest information.

Keep updated

This is a fast-changing situation and we will be updating the website and social media on a regular basis, please keep checking for updates.

You can also keep up to date with news from HMS via our Twitter account @HMSinfo.

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