Strategic Plan
2021-26

Strategic Plan 2021 - 2026

In July 2011, HMS launched as a Liverpool-based home repairs, maintenance and refurbishment specialist.

10 years on, we are an established and diversified construction, repair and maintenance enterprise for the North West and beyond.

We believe in good, ethical contracting that provides the best possible service, benefits customers and clients alike; unlocking sustainable opportunities for the communities we serve.

‘Transforming Places, Improving Lives’ celebrates a decade of successful delivery and looks forward to the next five years, with a strong vision of purposeful growth.

10 years of growth

HMS has a proven track record of success since establishment on 4th July 2011. Here are some of our highlights:

2011


  • Created to Repair and Maintain LMH homes
    • 183 Staff
    • 13,000 properties managed
    • £9m turnover

2012


  • Expansion into green space and facilities management

2013


  • Planned maintenance added to our portfolio

2014


  • Corporate Social Responsibility Strategy launched
  • Investors in People GOLD accreditation

2015


  • LMH Repair & Maintenance contract resecured
  • AGSM Gas Safety Award winner
  • 14,980 properties managed

2016


  • Business plan created to develop external partnerships
  • Trade Warehouse opens
  • Customer Service Excellence award winner

2017


  • £10m total gift aid reached
  • Major refurbishment at Wellington Rd, Liverpool
  • Housing Heroes Development Maintenance Contractor Award
  • 15,700 properties managed

2018


  • First new-build project – Ogden’s Place
  • Regional Business Awards, Outstanding Charity Support

2019


  • Amalgamation with Torus drives expansion
  • New Wrexham base
  • New homes completed at Leighton Dene, Liverpool
    • 645 staff
    • 7,000 properties managed
    • £63m turnover

2020


  • Essential services adapted to support communities through Covid-19
  • Stepped in to complete two disrupted new-build schemes: Notre Dame, Liverpool and Foundry Wharf, St Helens
  • Largest new-build project to date commences – Knowsley & Astley (£17m)

2021


  • Major expansion works at HMS Liverpool, responding to growth
  • Five-year Strategic Plan delivered, aligned to the Torus Group Corporate Plan 2021-26
  • Reached gift aid milestone total of £20m
  • Forecast turnover: £88m

The Next 5 Years and Beyond...

Part of regeneration and transformation group, Torus, our strategic goals for the next five years feed into a wider organisastional approach to grow stronger communities and are:

Investment icon

We will invest in communities in new and existing homes, and in our people, business infrastructure, supply chains, partnerships and services.

By regularly reviewing our commercial processes, systems and team structures, and by listening to our clients, we will deliver continual improvement.

Resilience icon

Our activities will focus on increasing the resilience of communities across the geographies in which we operate and within our own business operations.

Now more than ever, it is vital that we equip communities and our business to withstand difficulties and be future ready.

Intelligence icon

Putting intelligence at the heart of our business, we will use data, insight and experience to drive decision-making. Intelligence will help us learn, adapt and evolve.

Optimising data-led insight, trend analysis, experience and impact monitoring, we will evaluate and respond more effectively to community and market conditions.

Influence icon

We will maximise our influence across sectors and at community and regional levels, developing strategic partnerships that deliver intelligently and effectively.

Operating as an ethical, future-focused business gives us a clear steer on our direction of travel and how we will meet our ambitions.

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