Customer Service Excellence

HMS is aligned with the National Customer Excellence Service Standard

We care about the service we offer to customers, clients, partners and stakeholders. Our vision for customer excellence is set out as HMS ‘People Care’:

Customer focus – understanding our customers
Attitude – choosing a positive attitude, promoting a positive experience
Responsibility – being accountable, taking ownership, keeping promises
Excellence – Not ordinary, going above and beyond to make the experience memorable

In today’s competitive landscape, delivering an exceptional customer experience has never been so important. We’re committed to providing excellent services that exceed expectations, respond to individual customer needs and deliver continuous service development.

Above all, we deliver a reliable yet personalised experience to all customers.